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Opening hours

Always Available: Our Dedicated Customer Support

Our all-year-round customer support team is available 24/7 to answer your questions, provide assistance, and resolve any issues you may have.

Monday 9 AM - 5:15 PM
Tuesday  9 AM - 5:15 PM
Wednesday  9 AM - 5:15 PM
Thursday  9 AM - 5:15 PM
Friday  9 AM - 5:15 PM
Saturday  CLOSED 
Sunday  CLOSED
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Grading Explained

  • Up to 3 very light scratches on the screen
  • Up to 5 light scratches on housing and camera surround
  • No cracks, dents, scuffs, missing paint, pressure marks, screen burn or dead pixels
  • Handset powers on and is fully functional
  • Home button, Touch ID, Face ID and NFC all function correctly
  • No liquid damage
  • Battery health is a minimum of 80%
  • Where applicable stylus must be included
  • Handset is a UK model with original software and hardware that has not been modified, jail broken or rooted
  • More than 3 very light scratches on the screen
  • More than 5 light scratches on housing and camera surround
  • Some dents, scuffs, chips or missing paint
  • Handset powers on and is fully functional
  • Home button, Touch ID, Face ID and NFC all function correctly
  • Cracked/damaged camera lens
  • Battery health is a minimum of 80%
  • Where applicable stylus must be included
  • Handset is a UK model with original software and hardware that has not been modified, jail broken or rooted
  • Physical damage (cracks, pressure marks, screen burn, bent, engravings, pixel discolouration or dead pixels)
  • Heavily scratched/grazed housing that will need to be replaced
  • Display has deep scratches that can be felt, delamination, deep chips or cracked glass
  • Dust under screen and/or on camera lens
  • Home button, Touch ID, Face ID and NFC do not function correctly
  • Signs of liquid damage
  • Battery health is less than 80%
  • Where applicable stylus is missing
  • Handset is a non UK model, software and/or hardware has been modified, jail broken or rooted
  • We accept handsets that do not turn on or have liquid damage. We do not accept iCloud Locked or Google Locked devices
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